NBN FTTP Connection Box

NBN FTTP Connection Box

Let's help explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services.

These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting NBN™ FTTP issues.

Status Lights

Light	State		Meaning
POWER	Off		No power supply. Please note that all other lights will be off if the Connection Box has no power.
	Red		Connection Box is operating on backup battery power from the Power Supply unit.
	Green		Connection Box has power. Sometimes the light may look more orange/yellow than green – this is fine.
OPTICAL	Off		Connection Box is disabled.
	Red		No connection to the fibre network.
	Green		Connected successfully to the fibre network. This light will flash during data transfer.
ALARM	Off		Connection Box is working, but no devices are connected.
	Red		Issue detected.
	Green		Connection Box is working with no issues detected.
UNI-D 1/2/3/4	Off		Nothing is plugged into this port. Only one UNI-D port is active for a single nbn™ Fibre service. This is typically port UNI-D 1. If this port doesn’t work and you don’t know which port was activated for your service.
	Orange		A device capable of up to 1000Mbps is plugged in. This light will flash during data transfer.
	Green		A device capable of up to 10/100Mbps is plugged in. This light will flash during data transfer.
UNI-V 1/2	Off		There is no NBN™ Fibre Phone service, or it’s not currently being used.
	Green		One or more Fibre phones are off the hook (typically because they are being used).
	Flashing		One or more Fibre phones have been off the hook for more than an hour. If no one is on a long phone call, check that your handsets are not engaged and have been returned to the hook or cradle.
UPDATE	Off		Normal, no action required.
	Red		Connection Box has failed to download an update.
	Green		Connection Box is currently downloading an update with no issues.