NBN FTTP Connection Box
Let's help explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services.
These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting NBN™ FTTP issues.
|No power supply. Please note that all other lights will be off if the Connection Box has no power.
|Connection Box is operating on backup battery power from the Power Supply unit.
|Connection Box has power. Sometimes the light may look more orange/yellow than green – this is fine.
|Connection Box is disabled.
|No connection to the fibre network.
|Connected successfully to the fibre network. This light will flash during data transfer.
|Connection Box is working, but no devices are connected.
|Connection Box is working with no issues detected.
|Nothing is plugged into this port. Only one UNI-D port is active for a single nbn™ Fibre service. This is typically port UNI-D 1. If this port doesn’t work and you don’t know which port was activated for your service.
|A device capable of up to 1000Mbps is plugged in. This light will flash during data transfer.
|A device capable of up to 10/100Mbps is plugged in. This light will flash during data transfer.
|There is no NBN™ Fibre Phone service, or it’s not currently being used.
|One or more Fibre phones are off the hook (typically because they are being used).
|One or more Fibre phones have been off the hook for more than an hour. If no one is on a long phone call, check that your handsets are not engaged and have been returned to the hook or cradle.
|Normal, no action required.
|Connection Box has failed to download an update.
|Connection Box is currently downloading an update with no issues.