How to restore an email folder in Dropsuite

If you want to restore an email folder in DropSuite Email Backup, please follow these steps:

1. Log in to the DropSuite Dashboard with this link: https://aus.dropmyemail.com/en/users/sign_in

Note: If you do not know your password, click on Forgot my password and use your email address to reset it, otherwise, get in touch and we will assist

2. In the dashboard, you will need to select the email account, then filter on folder

3. Select the items or select all in folder to restore the entire folder

NOTE: This will restore to that folder and if the folder no longer exists, then the folder will be recreated and the emails restored

4. Next you see the completed backup task which you then select by ticking the check box and then click Restore

5. The PST will include the folder data, when you import the pst you will be prompted.

You will need to make sure you have “import items into same folder” selected. If the folder doesn’t exist it will create it.

IMPORTANT: For DropSuite Archiving service, the folder structure is not retrieved since the email is sent to us via SMTP send connector on exchange before the mailbox receives the data.

Here you will only be able to see 2 folders namely Inbox and Sent Items. All your sent emails will be archived in Archived ‘Sent items’ folder and the remaining ones in your inbox.