You will need to login to the DropSuite Web Portal to find out if your backups are working, follow these steps:
1. Use the following link: https://aus.dropmyemail.com/en/users/sign_in which will then get you to the Sign in to DropSuite Dashboard
Note: If you do not know your login details, please get in contact so we can assist you
2. Click on System Status > Backup
Dashboard Backup Status
- Preparing Backup – Backup is in queue to execute
- Running – Backup is Running. This is shown by a green bar
- Completed – This shows the Last Backup Timestamp
- Authentication Error – Email account’s credential is wrong. Click the “Edit” button and update the password for this email. If the error continues, contact your email provider
- Connection Error – Connection issues with email server. The status will change within a few hours. If this does not happen, please contact our support.
- Deactivated = The scheduled backup is disabled. It can be enabled later again
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