Submitting Suspected False Positives with Avast Business CloudCare

If you believe Avast Business CloudCare Anti-virus is falsely detecting a file as malicious (which may occur due to new virus definitions being added to the application database), you can send the file to them for analysis.

OPTION 1 - Submitting Files Directly From Quarantine

You can send a quarantined file to Avast Threat Labs straight from the local client by following these steps:

1. Open Avast Business CloudCare and go to Protection > Quarantine

2. Click the actions menu (three dots) next to the file you believe is a false positive

3. Select Send for analysis

4. In the pop-up dialog, select False positive, provide any details regarding the file (optional), then click Send

Note that the default file size limit for quarantined items is 16384 KB

OPTION 2 - Submitting Files or URLs via Sample Submission Form

Another way to submit files for analysis is via the Avast Sample Submission Form

This submission method also provides the option to report URLs you believe are falsely detected as malicious.

Note that the file size limit is 50 MB.

For further information, please go to this link: Avast Submitting Suspected False Positives